Last updated: 3 October 2026.
1. About us
This website is operated by Providence General Services, the trading name of Providence Maintenance Services, Building 48, Street 2044, Zone 91, GWC Logistic Village, Aba Salil, Doha, Qatar. Commercial Registration No. 116442. Phone +974 4485 0110, email [email protected]. In these terms, “we” and “us” means Providence General Services and “you” means the customer.
2. Scope
These terms apply to every order placed on this website, by businesses and by private customers. By placing an order you accept these terms. If you are a business, any terms on your purchase order do not apply unless we agree to them in writing. If you buy as a consumer, nothing in these terms affects your rights under Qatar Law No. 8 of 2008 on Consumer Protection.
3. Products and descriptions
We sell genuine electrical products, including L&T and LK (Lauritz Knudsen) switchgear. We take care to describe products accurately, but images may be illustrations and specifications may change by the manufacturer. Please check catalogue numbers and ratings before ordering. If you are unsure, ask us before you order.
4. Prices
All prices are in Qatari Riyals (QAR) and include all charges except delivery, which is shown separately before you confirm your order. Prices may change without notice, but the price confirmed in your order applies. If a price is shown in error, we will contact you before processing the order and you may cancel.
5. Orders and acceptance
Your order is an offer to buy. A contract is made when we confirm your order by email or when we dispatch or hand over the goods. We may decline or cancel an order, for example if an item is not available or a price was shown in error. If we cancel after you have paid, we refund you in full.
6. Cancelling your order
In-stock items: you can cancel free of charge before the goods are dispatched or collected.
Made-to-order and forward-order items: you can cancel free of charge within 24 hours of our order confirmation. After that, we place your order with the manufacturer, and cancellation is only possible if the manufacturer accepts it. In that case, you pay any cancellation charges the manufacturer applies to us. Depending on how far production has progressed, these can be as much as the full price of the item. We will confirm the charges to you in writing before the cancellation goes ahead, and we will refund any balance of your advance payment. If the manufacturer does not accept the cancellation, the order cannot be cancelled and the full price is payable.
7. Stock and made-to-order items
Items marked “In stock in Doha” are held at our Doha store. Made-to-order items are supplied in about 4 to 6 weeks; the lead time is an estimate and depends on the manufacturer. For made-to-order items we may ask for an advance payment before placing the order with the manufacturer. If a made-to-order item is likely to arrive significantly later than the quoted lead time, we will tell you, and you may then cancel and receive a full refund of any advance payment.
8. Payment
You can pay by cash on delivery (or on collection), by bank transfer, or by Fawran instant transfer to IBAN QA48DOHB022706967070010010000 (Providence General Services, Doha Bank). For bank transfer or Fawran, use your order number as the payment reference. For bank transfer and Fawran orders, we dispatch once the payment shows in our account. Goods remain our property until paid for in full. Risk in the goods passes to you on delivery or collection.
9. Collection and delivery
You can collect your order free of charge from our Doha store, or we can deliver within Qatar. Delivery charges, areas and free delivery thresholds are set out on our Delivery & Payment page. We confirm the final delivery charge before dispatch. Delivery times are estimates. Please inspect the goods on delivery or collection. Note any visible damage, missing items or wrong items on the delivery note before you sign it, or refuse those items at handover. Once you sign the delivery note without remarks, the goods are treated as accepted in good visible condition. This does not affect warranty claims for hidden defects.
10. Returns and faulty goods
Change of mind: You may return unused in-stock items in their original, undamaged packaging within 7 days of delivery or collection. Please contact us first so we can arrange the return. Made-to-order and forward-order items cannot be returned for change of mind. For change-of-mind returns, delivery charges are not refunded and you pay the cost of returning the goods.
Faulty or wrong items: If an item is faulty or is not what you ordered, contact us with your order number and photos. After we, or the manufacturer, have inspected and verified the problem, we will replace the item free of charge. We do not refund business customers for faulty or wrong items; we replace them. If you buy as a consumer, you also keep any refund or exchange rights you have under Qatar Law No. 8 of 2008.
Approved refunds are paid by bank transfer within 14 days.
11. Warranty
Products are covered by the manufacturer’s warranty, on the manufacturer’s terms. The warranty does not cover damage caused by incorrect installation, misuse, overloading, or work not carried out by a qualified electrician. If you think a product is faulty, contact us with your order number and we will handle the warranty claim with the manufacturer. The manufacturer’s warranty is in addition to your rights under Qatar law.
12. Installation and safety
Electrical products must be selected, installed, tested and commissioned by a qualified, licensed electrician in line with Qatar’s wiring regulations and Kahramaa requirements. Work connected to the Kahramaa network may need a Kahramaa-approved contractor and Kahramaa approval. Unless we agree otherwise in writing, our prices do not include design, installation, testing, commissioning or Kahramaa approvals, and we are not responsible for these. Providence can quote for installation and testing separately.
13. Liability
Our total liability for any order is limited to the price paid for the goods concerned. We are not liable for indirect or consequential losses such as loss of profit, loss of business or delay costs. Nothing in these terms limits any liability that cannot be limited under Qatar law.
14. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as manufacturer or shipping delays, customs procedures or government action.
15. Privacy
We use your personal data as described in our Privacy Policy.
16. Complaints
If you have a complaint, email [email protected] with your order number. We will reply within 3 working days. Consumers may also contact the Ministry of Commerce and Industry.
17. Governing law
These terms are governed by the laws of the State of Qatar. The courts of Qatar have jurisdiction over any dispute.
18. Contact
Providence General Services, Building 48, Street 2044, Zone 91, GWC Logistic Village, Aba Salil, Doha, Qatar. Phone +974 4485 0110. Email [email protected].